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UNIT 10: Quality 10.1 Starting up A) gain examples of high- tonus harvest-times or services. pardon your choices. B) Which of the oral communication and phrases at a lower place best express your idea of quality? |reliable | note value for money |long-lasting |traditional | | well-known(a) |Expensive |hand-made |modern | | received |made in (country) |well-designed | mass-produced | C) Look at these sayings. What do they mean? Which of the ideas do you take hold with? 1 They dont gull them like they used to. 2 Quality not quantity. 3 You beget what you pay for. 4 Dont judge a book by its cover. Vocabulary Quality control and cu stomer service (A) usance the words in the box to complete the come cut chart.

| determine |modified |failed |relaunched | | strength |recalled |reliability | time-tested launched- | A DEFECTIVE PRODUCT We launched1 the product two years ago. l We have a policy of zero defects so we were affect when, shortly later on the launch, we received complaints about the durability 2 and reliability 3 of this product. l Because of market feedback, we tested 4 the product so that whatsoever faults could be investigated. At the same t ime, we withdrew it from sale. l After ext! ensive tests, our engineers identified 5 a fault. l As a result, they were able to reform the fault and we modified 6 the product. l We recalled 7 the product down the stairs controlled conditions. l Finally, we relaunched 8 the redesigned product in the market. l Unfortunately, it failed 9 due to overleap of consumer confidence caused by bad publicity. (B) Complete the sentences below with words and phrases from the box. Use a good dictionary to help you. |consumer satisfaction...If you penury to get a full essay, order it on our website: OrderEssay.net

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