Strategic Quality Management and Customer Satisfaction

Strategic note Management and customer Satisfaction PaperThe aim of this paper, which is crafted in response to an assignment set forth in MGT449 Quality Management and Productivity, is to; describe how role management is tie in to the strategical plan and documentarys of the fictitious ac caller, Kudler Fine Foods (Kudler); provide an analysis of the knead improvement plan the company currently uses; and moot examples of the tools and techniques apply to measure reference and client satisfaction. Where the ultimate tariff for quality assurance lays at Kudler and the extent to which Kudler?s answer improvement plan is related to the strategic plan go away be discussed. The need for quality is built into Kudler?s business, based on the desire for the effective productivity of the workers and retentivity of guests. The strategic design of Kudler is to increase devotion and profitability of guests. Kudler leave achieve this objective by expanding services, creatin g broadcasts to increase revenue and loyalty among customers and creating a company culture that is conducive to creating process improvements. By improving processes, Kudler?s entrust also reduce its in operation(p) costs, and the customer?s will receive higher quality items and improved customer service. Kudler is currently embarking on employee develop political weapons platform that incorporates best practices and a new software system.

The training political platform will ? revolve around on internal (both precedent line and behind the scenes) processes, and how those grass be improved to preserve increased value to the customer? (Kudler Intranet, 2007) The training program wi ll be rolled turn up to all individuals who! go sales in the company. This training program ?Using Customer Data to Create Happy, Profitable Customers? requires training to be absolute within the first quarter of 2007. The customer retention program that is currently in place will allow the company to gain information about acquire habits, which will give... If you wishing to get a full essay, erect it on our website: OrderEssay.net

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